Transparent business processes!

Digital transformation in the wholesale trade

Increase and optimize your throughput by building reliable supply chains and personalizing and automating communications with your customers.

Fast and flexible business processes

Artificial intelligence to support your order processing!

Modern cloud solutions and artificial intelligence enable you to handle your processes faster and more flexibly. A central solution maps the entire business process, from customer orders to delivery and returns management.

Through the rule-based automation of your order processing, you ensure a standardization of the entire business process and thus promote positive customer experiences.

Deepening customer relationships

Offer your customers transparent and secure business processes!

Financial Management

  • G/L accounts, accounts receivable / payable, payment processing, budgets, compliance management.
  • Organization management, employee management, development, training and performance evaluation, travel expense reporting.
  • Project controlling, work breakdown structures, project hierarchies, project accounting and invoicing, integration with MS Project.

Supply Chain Management

  • Optimized workflows, rapid product supply, easy automation, predictive analytics.
  • Flexible manufacturing processes using IoT and reduced downtime through predictive equipment maintenance using AI-powered processes.
  • AI-powered sales forecasting, to avoid surpluses/shortages and increased efficiency.
  • Optimized asset management, IoT & Mixed Reality, reduced equipment wear and precise maintenance planning.

Sales processes

  • Unified, personalized, and end-to-end shopping experiences.
  • Closer customer relationships and higher per capita sales, through user-friendly applications, using AI-powered processes and features.
  • Detailed views to your customer information.
  • Faster order processing.
  • Simplified workflows, by bundling all sales channels and processes on one platform, using AI-powered applications.

Sales activities

  • Increased revenue through the use of collaborative, insight-based sales solutions.
  • Optimized sales cycles using AI-powered sales action suggestions.
  • Improved prioritization of your customers and targeted activities with the highest probability of closing a deal.
  • Improved predictability of your sales focus and activities for all sales channels, through AI-powered, experience-based predictions of sales fluctuations.
  • Real-time data on current sales trends and probabilities.


  • Merge contact histories based on real-time cross-channel interactions, such as: Email, web forms, and text messaging (SMS).
  • Forcing customer activity, by sending reminders and resending messages.
  • AI-powered, personalized messages that automatically include the right content for each customer.
  • Using AI-generated content such as: Images, dynamic content or offers.
  • Efficient collaboration and improved interactions, through the use of integrated Microsoft Teams Chat, across the customer contact journey.
  • Manage content across brands for emails and workflows by creating brand profiles and defining access at a global and local level to support brand, regional, and product line strategies.

Customer Care

  • Increased customer loyalty through faster service, via your customers' preferred digital channel, whether via email, SMS, social networks or virtual assistants.
  • Real-time translation, for communication in your customers' preferred language.
  • Fast& tracking of customer issues, for quick resolution by your service agents.
  • Networking of your experts, with the help of Microsoft Teams integration.
  • Intelligent request swarming, for efficient resolution of complex requests.
  • Accurate views of your customer center's performance parameters, to accurately track KPIs.
  • Improve CSAT by identifying new trends to optimize support issues, interaction with your customers, and knowledge management.

Document Management

  • Location and time-independent access to desired documents and media data.
  • Conformity within the scope of compliance with all current legal regulations.
  • Protection against unauthorized access, through a sophisticated rights concept.
  • Document management and long-term archive integrated in one product.
  • Complete integration in Windows, through patented technologies.
  • Open interfaces, enable adaptations without restrictions.
  • High user-friendliness and acceptance, through familiar working environment.

Electronic data interchange

  • Central data exchange (orders, invoices, ...) with customers, suppliers, partners and their systems via EDI managed services interface.
  • Seamless integration with your ERP system to improve transparency.
  • Shortening of the order-to-cash cycle through process optimization.
  • Fully redundant software, hardware and network components for best possible security.
  • High protection against data loss, through robust and regularly tested disaster recovery capabilities including real-time switchover processes.
  • High availability of services, through the combination of high-quality, high-performance hardware and network components.