Turn your customers into loyal customers by establishing personalized and automated communication processes, showcasing products attractively, and making delivery processes transparent.
Inspire your customers
Ease of use at every level!
Nowadays, customers expect to place their orders online and have the products conveniently delivered to their homes.
Companies in the mail order business, therefore, must use digital technologies and strategies to optimize their business processes and meet or exceed customer expectations.
An important aspect of digital transformation in the mail order business is the provision of e-commerce platforms on which customers can search for, select and order products. A content-rich, meaningful product presentation, simple navigation, a clear, secure ordering process, and personalized, coordinated communication with your customers play a central role in this.
High availability of offered products!
In order to ensure the highest possible availability and rapid delivery of the products offered, the establishment of a reliable, resilient supply chain in conjunction with optimized warehouse management is just as important.
360° CUSTOMER VIEW
Keeping an eye on your customers' needs and activities!
Create positive customer experiences!
Gain and leverage meaningful information and data about your customers' needs and behaviors before, during, and after the shopping process using AI-powered processes and applications to identify future trends and optimally tailor your activities, offers, and communications.
Transparency and reliability
Strengthen the trust of your customers by offering transparent, reliable and secure business processes!
Use AI-supported, automated and personalized communication processes for customer notifications (e-mail, SMS, ...) to provide information about shipping and delivery statuses. Show your customers, through the integration of tracking systems, where their delivery is currently located.
Provide convenient views of past orders while integrating the ability to reorder products already purchased.