Promote satisfaction and loyalty
Dynamics 365 Customer Service
Exceed your customers' expectations, through improved service operations and increased efficiency of your service staff, by providing the right information at the right time.
Inspire your customers and turn them into loyal fans
Show your customers that you know them!
Manage customer inquiries seamlessly from any channel and provide personalized contextual responses using AI that analyzes your customers' emotions and needs in real time.
Microsoft Dynamics 365 Customer Service
Optimized services
Customer-friendly interactions
Fast service, through the channel your customers prefer
Effective communication, in your customers' preferred language
Self-service with AI-powered features, such as chatbots
Efficient service operations
Rapid follow-up and resolution of customer requests
Intelligent case routing for inbound customer requests
AI-powered recommendations in real time, for rapid solutions
Analysis of
services
Monitoring of success rates, with the help of uniform KPIs
Conversation analytics to identify trends and improvements
Improving CSAT, with the help of precise performance representations
Microsoft Dynamics 365 Customer Service
Application areas and functions
Customer contact
Benefit from:
Digital Customer Engagement - Provide faster service to your customers, via the digital channel of their choice, whether it's email, SMS, social media, or virtual assistant, and use real-time translation to communicate with your customers in their preferred language.
Finding solutions
Benefit from:
Fast tracking of customer issues, for rapid resolution by your service staff and networking of your experts, using Microsoft Teams integration and intelligent request swarming, for efficient resolution of complex requirements.
Optimization
Benefit from:
Accurate views of your customer center's performance parameters to accurately track KPIs, or identify new trends regarding support topics, optimization potential for interacting with your customers, and knowledge management to improve CSAT.
Some highlights at a glance
- Virtual assistants:
Help your customers with automated responses, using AI-powered virtual assistants and chatbots in real time. - Intelligent Chatbots:
Create internal solutions, to handle customer queries, quickly and easily with low to no-code, conversational chatbots. - Knowledge management:
Enable your customers, for independent problem solving and information gathering, extensive and immediate access to helpful content, downloads and knowledge articles. - Community portals:
Encourage collaboration and knowledge transfer and, with the help of personalized community portals, collect extensive information from other users and professionals and make it available for problem solving. - Process automation:
Replace manual processes with over 700 pre-built flows, and add custom data connectors to your system landscape. - Fast problem resolution:
Accelerate successful service case resolution, using intelligent AI-powered routing capabilities, by routing customer inquiries, directly to the appropriate qualified agent. - Contact analytics:
Get detailed analytics and insights into your customers' interactions with your business, and create tailored offers and personalized recommendations. - Optimized customer engagement:
Analyze customer behavior and data to identify triggers to increase customer engagement, reduce abandoned sales, and increase customer satisfaction and revenue.
You want to know more about Dynamics 365 Customer Service?
Get in touch!
We will be happy to inform you about all the functionalities and possible uses of Microsoft Dynamics 365 Customer Service!
+43 50 46743329
office@insideAx.at