Promote satisfaction and loyalty

Dynamics 365 Customer Service

Exceed your customers' expectations, through improved service operations and increased efficiency of your service staff, by providing the right information at the right time.

Inspire your customers and turn them into loyal fans

Show your customers that you know them!

Manage customer inquiries seamlessly from any channel and provide personalized contextual responses using AI that analyzes your customers' emotions and needs in real time.

Microsoft Dynamics 365 Customer Service

Optimized services

Customer-friendly interactions

Fast service, through the channel your customers prefer

Effective communication, in your customers' preferred language

Self-service with AI-powered features, such as chatbots

Efficient service operations

Rapid follow-up and resolution of customer requests

Intelligent case routing for inbound customer requests

AI-powered recommendations in real time, for rapid solutions

Analysis of

Monitoring of success rates, with the help of uniform KPIs

Conversation analytics to identify trends and improvements

Improving CSAT, with the help of precise performance representations

Some highlights at a glance

  • Virtual assistants:
    Help your customers with automated responses, using AI-powered virtual assistants and chatbots in real time.
  • Intelligent Chatbots:
    Create internal solutions, to handle customer queries, quickly and easily with low to no-code, conversational chatbots.
  • Knowledge management:
    Enable your customers, for independent problem solving and information gathering, extensive and immediate access to helpful content, downloads and knowledge articles.
  • Community portals:
    Encourage collaboration and knowledge transfer and, with the help of personalized community portals, collect extensive information from other users and professionals and make it available for problem solving.
  • Process automation:
    Replace manual processes with over 700 pre-built flows, and add custom data connectors to your system landscape.
  • Fast problem resolution:
    Accelerate successful service case resolution, using intelligent AI-powered routing capabilities, by routing customer inquiries, directly to the appropriate qualified agent.
  • Contact analytics:
    Get detailed analytics and insights into your customers' interactions with your business, and create tailored offers and personalized recommendations.
  • Optimized customer engagement:
    Analyze customer behavior and data to identify triggers to increase customer engagement, reduce abandoned sales, and increase customer satisfaction and revenue.