Exceed your customers' expectations, through improved service operations and increased efficiency of your service staff, by providing the right information at the right time.
Show your customers that you know them!
Manage customer inquiries seamlessly from any channel and provide personalized contextual responses using AI that analyzes your customers' emotions and needs in real time.
Fast service, through the channel your customers prefer
Effective communication, in your customers' preferred language
Self-service with AI-powered features, such as chatbots
Rapid follow-up and resolution of customer requests
Intelligent case routing for inbound customer requests
AI-powered recommendations in real time, for rapid solutions
Monitoring of success rates, with the help of uniform KPIs
Conversation analytics to identify trends and improvements
Improving CSAT, with the help of precise performance representations
Digital Customer Engagement - Provide faster service to your customers, via the digital channel of their choice, whether it's email, SMS, social media, or virtual assistant, and use real-time translation to communicate with your customers in their preferred language.
Fast tracking of customer issues, for rapid resolution by your service staff and networking of your experts, using Microsoft Teams integration and intelligent request swarming, for efficient resolution of complex requirements.
Accurate views of your customer center's performance parameters to accurately track KPIs, or identify new trends regarding support topics, optimization potential for interacting with your customers, and knowledge management to improve CSAT.
Get in touch!
We will be happy to inform you about all the functionalities and possible uses of Microsoft Dynamics 365 Customer Service!
+43 50 46743329