Unified, personalized, and end-to-end shopping experiences, closer customer relationships, and higher per capita sales, through user-friendly applications, using AI-powered processes and capabilities.
Detailed views of your customer information, faster order processing, personalized customer service and simplified workflows, by bundling all sales channels and processes on one platform and using AI-powered applications.
Some highlights at a glance
Customer-centric shopping experiences:
Provide your customers with a consistent, personalized, and end-to-end shopping experience, by dovetailing all sales channels.
Increase customer loyalty:
Increase customer loyalty by enabling user-friendly and personalized shopping experiences and intensifying interactions with your customers, with the help of AI-driven chatbots.
Increase per capita revenue:
Generate, with optimized cross-selling features, higher purchase volume per customer by offering, with the help of AI-powered features, personalized product selection.
Expanded product offering:
Give customers full access to your entire product portfolio, both in brick-and-mortar stores and online, regardless of inventory or location.
Optimized product search:
Make it easier for your customers to find the products they want by leveraging the intelligent, contextual product search provided by Azure Cognitive Search.
Centralized sales enablement management:
Manage their promotional activities centrally across all sales channels, organized by store, product assortment, or customer affiliation, and benefit from accurate, real-time data on sales and costs across channels.
Clear customer insights:
Use Customer Insights to obtain, with a single view, information about transactions made or research and usage patterns of your customers.
Optimized customer service:
Win satisfied customers by establishing reliable, AI-powered back-office processes and handling customer inquiries in a fast, non-bureaucratic, and personalized way.
Efficiently support your employees:
Help your employees sell and foster long-term customer relationships by providing AI-powered recommendations, insights, and loyalty programs.
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